Return & Refund Policy

At OxfordLane.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 7 days of receiving the order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, and accessories are included.
  • The item is not damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items cannot be returned:

  • Products marked as Final Sale or Non-Returnable
  • Gift cards
  • Items returned without original tags or packaging
  • Products showing signs of use, washing, or damage caused by the customer

Return Process

To initiate a return:

  1. Contact our support team at support@oxfordlane.store within 7 days of delivery.
  2. Include your order number and reason for return.
  3. If approved, return instructions will be provided.
  4. Ship the item back in its original condition.

Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.

Exchange Policy

We offer exchanges for:

  • Incorrect items received
  • Damaged or defective products
  • Size replacement requests (subject to stock availability)

Exchange requests must be submitted within 7 days of delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number and clear photos of the product.
  3. We will review the case and arrange a replacement, exchange, or refund where applicable.

Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
  • For other approved returns, return shipping costs may be the responsibility of the customer.

Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

Contact Us

For return or refund assistance, contact:

Tread Name: oxfordlane.store

Name: Kabariya Sunilbhai Babubhai

Email: oxfordlane@outlook.com

Address: C/O. BABUBHAI, FLAT NO-5, 1ST FLOOR, JANTA NAGAR SOCIETY, NEAR BOMBAY COLONY, HIRABAG, SURAT CITY, PO : VARACHHA ROAD, DIST: SURAT, GUJARAT - 395006

Mobile : 9574424945